BECOME THE COMPANY YOUR CUSTOMERS ADVOCATE FOR AND RAVE ABOUT WITH HUGOTON CONSULTANCY SERVICES
HOW DO YOU PROVIDE A WORLD-CLASS EXPERIENCE AND IMPROVE CUSTOMER LOYALTY?
We can answer these questions and more. Let’s talk about where you want to take your organization. Do you want to be considered the best at what you do, or the only ones who do what you do?
Whether you are a Fortune 500 company or a two-man start-up operation, Customer Service affects every aspect of your business, and investing in it is crucial to your success.
WHY INVEST IN CONSULTANCY?
– On average, 52% of Customers will buy more and pay more because of a good customer experience
– 85% of Customers are willing to pay up to 25% more to ensure superior service
– Every £1 invested in Customer Service yields a £3 return
– A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
WHAT DO WE CONSULT IN?
– Customer Service & Technical Support Systems & Process’
– Incident/Outage Communication Process & Systems
– Measuring & Improving Customer Satisfaction
– Optimizing CRM usage (Salesforce, ZenDesk, etc.) within a customer/technical support operation
– Measuring & Improving NPS scores